Privacy Policy

Last updated: April 2026

PPS Gas & Electric (“we”, “us”, “our”) is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK GDPR.

Who We Are

PPS Gas & Electric is a gas and heating engineering business based in Leamington Spa, Warwickshire. We are the data controller for the personal information we collect via this website.

Contact: info@ppsgas.com  |  01926 778709

What Data We Collect

When you use our contact or enquiry forms, we collect:

• Your name
• Phone number
• Email address
• Details of your enquiry

We may also collect basic analytics data (page visits, browser type) via cookies to help us understand how our website is used.

How We Use Your Data

• To respond to your enquiry or booking request
• To provide the services you have requested
• To send appointment reminders or follow-up communications
• To improve our website and services

We will never sell your data to third parties or use it for unsolicited marketing without your consent.

Legal Basis for Processing

We process your data on the basis of legitimate interest (responding to your enquiry) and contract performance (providing services you have requested). Where we send marketing communications, we will obtain your explicit consent first.

How Long We Keep Your Data

We retain enquiry data for up to 3 years for business record-keeping purposes. Job records (including Gas Safe certificates) are retained for a minimum of 2 years as required by regulations. You can request deletion at any time.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Delete your data (the “right to be forgotten”)
• Restrict or object to processing
• Data portability — receive your data in a machine-readable format

To exercise any of these rights, email us at info@ppsgas.com.

Cookies

Our website uses essential cookies required for the site to function, and analytics cookies (Google Analytics) to help us understand site usage. You can disable cookies in your browser settings at any time.

Third Parties

We use the following third-party services which may process your data:

• Google Analytics — website analytics
• Google Maps — embedded maps on our contact page
• WordPress / Elementor — website platform and form processing

Complaints

If you have concerns about how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this policy from time to time. The date at the top of the page will always reflect the most recent version.